Using the In-App Help Center
The Help Center is built into the portal. You can open it any time to find answers, search for a topic, or read step-by-step guides.
Using the In-App Help Center
The Help Center is built into the portal. You can open it any time to find answers, search for a topic, or read step-by-step guides.
How to open the Help Center
- Sign in to the portal.
- Tap Help in the menu (it may also show as a small question-mark icon).
- The Help Center opens.
What you will see
- A search bar at the top.
- Categories of articles (Getting Started, Documents, Applications, Tools, and more).
- A list of popular articles below.
How to search
- Tap the search bar.
- Type one or two words about your question — for example, "passport", "interview", or "cannot login".
- As you type, articles that match appear below.
- Tap any result to open it.
Tip: Try simple words, not full sentences. "Passport" works better than "How do I upload my passport?"
How to browse by category
- From the Help Center home, tap any category like Documents or Tools.
- You will see all the articles in that category.
- Tap an article to read it.
Useful tips for finding answers fast
- Open the article that matches your question, not the first one in the list.
- Read the headings in the article — they help you jump to the part you need.
- Many articles have a Related help section at the end with more useful links.
What if I cannot find the answer?
If you have searched and read an article but still need help, contact support — see Contacting Cirrus support.
When you contact support, mention what you have already tried. This helps them help you faster.
Reporting a problem
If something looks wrong with the Help Center itself (a broken link, a missing article, a confusing answer), please tell us — see What to do if you spot a bug.