My OES Score Didn't Go Up After I Did Something
Most tasks update your OES score within a few seconds. If your score does not move, work through these steps.
My OES Score Didn't Go Up After I Did Something
Most tasks update your OES score within a few seconds. If your score does not move, work through these steps.
Step 1: Refresh your home page
Sometimes the score is updated on the server but the page in front of you is showing the old number.
- Pull down to refresh.
- Or sign out and sign back in.
Step 2: Check that you really finished the task
- A document upload earns 20 points only after you tap Save, not just after you choose the file.
- A course earns points only after you pass the quiz, not just after watching the reels.
- A profile earns 100 points only when it is 100% complete — check for any missing fields.
Step 3: Wait a few minutes
Some actions are checked in batches. Verified document points (10 extra per document) only appear after a reviewer has looked at it — that can take 1–3 working days.
Step 4: Check the OES page
Your OES page shows a list of every action you have done and the points each one earned. Look there to see if your action is listed.
- If it is listed, your score is correct — you might just be looking at the wrong screen.
- If it is not listed, the system did not register the action.
Step 5: Some actions only earn points once
Each main task earns points only the first time:
- Your first job application earns 50 points. Later applications do not.
- The Skills Self-Assessment earns points the first time. Retakes update your answers but do not add more points.
- Each course earns points only when finished for the first time.
Step 6: Refresh — one more time
Score sync sometimes happens on a delay. Wait 15 minutes, then refresh.
Step 7: Contact support
If you are sure you finished a task and the points still are not there:
- Note the task you finished.
- Note the time you finished it.
- Take a screenshot of your OES page.
- Contact us — see Contacting Cirrus support.
We will check the system logs and add any missing points if there is a glitch.