Skip to content
  • There are no suggestions because the search field is empty.

Contacting Cirrus Support

When you need help that you cannot find in the Help Center, you can contact Cirrus support directly. We are here to help you, every step of the way.

Contacting Cirrus Support

When you need help that you cannot find in the Help Center, you can contact Cirrus support directly.

How to reach us

  • In-app chat — open the Help Center and tap the chat icon. This is the fastest way for most questions.
  • Email — send a message to your Cirrus support email address. The address is shown in the Help Center.
  • Application message — open any job application and tap Message to contact your Cirrus representative about that specific role.

What to include in your message

To help us help you faster, please include:

  • A short description of your problem or question.
  • The page in the portal where it happened (for example, "Documents page").
  • What you have already tried.
  • Any error message you saw (a screenshot helps a lot).
  • Your mobile number in case we need to call.

When to expect a reply

  • In-app chat — often within a few hours during business hours (Monday–Friday, 8 AM–6 PM Manila time, PHT).
  • Email — usually within 1 working day.
  • Application messages — within 1–2 working days.

We do not work on weekends or major Philippine holidays, so messages sent on Friday evening may be answered on Monday.

What we cannot do over chat

For your safety, we will never:

  • Ask for your sign-in link or 4-digit code.
  • Ask for your bank PIN or full card number.
  • Take payments in chat — all legitimate fees are processed through official Cirrus payment channels only.

If anyone contacts you asking for these details, they are not from Cirrus. Report the message to us immediately via in-app chat.

What if I need urgent help abroad?

If you are already overseas and have an urgent problem — such as a safety concern, contract dispute, or unpaid wages — contact the following immediately:

  • Your Cirrus representative immediately.
  • Your nearest Philippine Embassy or Consulate.
  • The OWWA hotline (verify the current number at owwa.gov.ph before you travel).

Tip: Save these contact details in your phone before you travel. The Pre-deployment Seminar covers which numbers are required and how to use them in an emergency.

Related help