I Can't Log In

If you cannot sign in, the cause is almost always something small. The Cirrus Candidate Portal does not use passwords — you sign in with your email or with Google. Try these steps in order.

Step 1: Check your details

• Are you using the right email address? (The one you used when you applied for a job.)
• If you signed up with Google, are you using the same Google account?
• Did you actually apply for a job first? You can only sign in to the portal after you apply at cirrusrecruitment.com.ph/jobs.

Step 2: Try the other sign-in method

If your email link or code is not arriving, try Continue with Google instead — but only if you have a Google account that matches the email on your application. See How to sign in.

Step 3: Check your inbox and spam folder

The sign-in link and the 4-digit code are both in the same email. They sometimes land in spam. Search for "Cirrus" in your email.

Step 4: Use the newest email

Each link and code is one-time use and works for 15 minutes only. If you tap an old one or wait too long, it stops working. Go back to the sign-in page and tap Send Sign-In Link to get a fresh email.

Step 5: Type the code on the same device

If you typed your email on your phone, type the 4-digit code on your phone too. Switching to a different device or browser in the middle can stop the code from working.

Step 6: Try a different browser or device

• Use Chrome on Android or Safari on iPhone.
• If you can, try a friend's phone or a computer to see if it works there.

Step 7: Clear your browser cache

Old cached files can sometimes block sign-in.

• Chrome (Android): Menu → Settings → Privacy → Clear browsing data → Cached images and files.
• Safari (iPhone): Settings → Safari → Clear History and Website Data.
• Desktop browsers: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac).

Step 8: Make sure your phone time is correct

If your phone's clock is wrong, sign-in codes can fail. Set your phone date and time to automatic.

Step 9: Check your internet

Open another website (like google.com). If it does not load, your internet is the problem — restart your phone or switch from Wi-Fi to mobile data.

Step 10: Check the error message

If the page shows an error like "This email is not registered", "Not authorized", or "This account uses Google sign-in", see Can't receive your sign-in link or code for what each one means.

Step 11: Contact support

If none of the above works, contact us with:

• The email address on your account.
• The sign-in method you tried (email or Google).
• The error message you saw (a screenshot helps).

See Contacting Cirrus support.

Related help

• How to sign in
• Can't receive your sign-in link or code