What should I do if I’m missing a required document?

Missing documents means that one or more required files have not been submitted or uploaded to your Candidate Portal. These documents are necessary to continue processing your application.

Why it matters

Cirrus requires specific documents to verify your identity, qualifications, and eligibility.

If a required document is missing:

Your application cannot proceed to the next stage
Verification may be delayed
Processing timelines may be affected

When does it apply?

This may apply if:

You have not uploaded a required document in the Candidate Portal
A document was uploaded but is incomplete or unclear
A document has expired or needs updating
Additional documents are requested during the verification process

How does it work?

If a document is missing:

You may receive a notification via the Candidate Portal or email
The message will specify which document is required
You will be asked to upload the correct file to the Candidate Portal

What should you do now?

Check your Candidate Portal for any document requests
Upload the required document as soon as possible
Ensure the document is:
- Clear and readable
- Complete
- Valid and up to date
Follow the file format and instructions provided

What if there is a problem?

If you cannot provide the document or are unsure what to upload:

Review the request carefully in the Candidate Portal
Check if your uploaded file is correct and readable
Review any recent messages or notifications
Re-upload the document if needed

If the issue continues, contact your Cirrus Coordinator for guidance.

Contact / Help

If you have questions, contact your Cirrus Coordinator.