What should I do if I’m missing a required document?

Missing documents means that one or more required files have not been submitted or uploaded to your Candidate Portal. These documents are necessary to continue processing your application. Without them, your application cannot be assessed or progressed.

Why it matters

Cirrus requires specific documents to verify your identity, qualifications, and eligibility.

If a required document is missing:

• Your application cannot proceed to the next stage

• Verification may be delayed

• Processing timelines may be affected

When does it apply?

This may apply if:

• You have not uploaded a required document in the Candidate Portal

• A document was uploaded but is incomplete or unclear

• A document has expired or needs updating

• Additional documents are requested during the verification process

How does it work?

If a document is missing:

1. You may receive a notification via the Candidate Portal or email

2. The notification will specify which document is required and include any relevant instructions

3. You will be asked to upload the correct file to the Candidate Portal

What should you do now?

• Check your Candidate Portal for any document requests

• Upload the required document as soon as possible

• Ensure the document is:

  • Clear and readable

  • Complete

  • Valid and up to date

• Follow the file format and instructions provided

What if there is a problem?

If you cannot provide the document or are unsure what to upload:

• Review the request carefully in the Candidate Portal

• Check if your uploaded file is correct and readable

• Review any recent messages or notifications in your Candidate Portal or email inbox

• Re-upload the document if needed

If the issue continues, contact your Cirrus Coordinator for guidance.

Need more help?

If you have further questions about your missing documents or application status, contact your Cirrus Coordinator.